Give corporate communicators a break- failure starts and ends with leadership

Cometh the PR crisis, cometh the troll. In the past week we’ve had an Easter bumper pack of public relations blunders for the twitterati to sink their teeth into. The mother of all has been the United Airlines fiasco which saw a passenger “re-accommodated” in a “de-planed situation” after he refused to be “auto-volunteered” off […]