Archive for December, 2011

Here at Borkowski towers, we’ve just finished wrangling a media call to out a wonderful story.

Once upon a time, Jeremy Paxton, owner of our client the Lower Mill Estate, received an earnest letter from the son of a prospective buyer. The letter, sent by six year old Leo Park, enquired politely as to whether the new house being designed for he and his mother, Jade, would have a chimney large enough to accommodate the weighty personage of a certain Santa Claus come holiday season. We persuaded Lower Mill that, as a self build service, it was their duty to fulfil his request.

What’s more, all parties involved agreed to appear before the media to bring this heart-warming Christmas tale to the eyes of the world. We helped Lower Mill and the media to capture the moment at which the chimney was taken for a test run, with a cheery Santa lowered into the chimney via a crane.  Lower Mill were prepared to go that extra mile to sell the house and raise a few smiles. As the old saying goes, you get the publicity you deserve.

From the Daily Mail and the Telegraph to Emirates 247, from CBC America to the Times of India via Radio 2, The One Show and plenty more along the way, the happening captured the imagination of reporters and audiences alike.

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“The media wants overnight successes (so they have someone to tear down). Ignore them.”

So writes .com marketing legend Seth Godin in his piece “The Secret of the Web”. He’s totally correct. As anyone who has ever striven to realise an original idea knows, not only the media but those with the power in business and in society are professional cynics working to a very small time scale. If you want to create something real, you’ll have to spend a lot of time ignoring those who take your lack of results as proof of failure almost as soon as you’ve started.

It’s a thought that conmingled in my head over the weekend with the triumph of the pathetically named but surprisingly talented ‘Little Mix’ in this year’s X Factor. The audience got behind this somewhat rag-tag bunch because they got about as close to representing truth and single-minded determination as it’s possible to on the X Factor.

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The whole Bell Pottinger lobbying scandal was fascinating to watch as it slowly consumed The Independent throughout the week. Clearly, there are certain pernicious forces at work here. It’s difficult not to feel a little uneasy when the British democracy is in such a state that individuals like ‘cantankerous’ Vince Cable require years of expert strategic experience and a big pile of cash to reach.

Of course, it isn’t surprising- everybody knows on some level that this sort of business goes on. The striking thing is how rarely it’s reported on. I’ve written in the past on the great media operator John Rendon, and the upshot of my thoughts was that many of those who do most to change public and political opinion succeed by remaining as invisible as possible.

Rendon managed to monitor and control the fallout from every major US military operation of the past 20 years, and he did so by making sure he personally made as little noise as possible. When he supplied the Kuwati welcome crowd with stars and stripes following its liberation in the first Gulf War, no media commentators celebrated Rendon’s role. Instead, millions saw an inexpressibly powerful image, seemingly created from nowhere.

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The unmatchable Hollywood publicist, agent and stuntmaker Jay Bernstein has shown us all once again how a true publicity superstar does things with a fitting final stunt. The sadly deceased genius has defied having his inimitable profile smothered even by death himself, and has managed to release his book onto an unsuspecting public from beyond the grave. Anyone who cares at all about the art of truly inspirational PR, from understanding clients to launching groundbreaking stunts, should buy it. Right now.

Being a PR, I just can’t resist a quick plug: those looking to understand Bernstein’s remarkable talents could also do worse than investing in a copy of my book The Fame Formula. In it, I dissect, analyse and celebrate the incredible gift of Bernstein and his ilk for capturing the public, as well as understanding so well the stars they catapulted to fame with apparent ease. Their arts aren’t lost, but they are essential background reading for anyone seeking to make waves in the comparatively anodyne world of modern communications. In these uncertain days in the shadow of a certain Lord L, the lessons of the past have never been more pressing.

Bernstein was one of the absolute greats. Unmistakably, he was a true showman of the kind I’ve always admired. His stunts, which ranged from artificially stoking Tom Jones’s sex bomb reputation with hired pantie-throwers to holding his own-televised- wedding underwater, are now the stuff of legend. Like Jim Moran and other ancient heroes of mine, he was a fabulous ringmaster of publicity and pizazz.

However, for all the hype about him being the ‘inventor of the modern publicity stunt’, his greatest talent was far more subtle. While researching the Fame Formula, he was one of the figures I had the pleasure of interviewing during a stint across the pond. A gent and an enthusiast, he gave up his valuable time without complaint. Upon entering his house- formerly owned by Rita Hayward and site of the first Jacuzzi in Hollywood- my eyes were assailed by a remarkable collection of memorabilia. The place was filled with debris from his remarkable time in the industry.

As a hopeless collector myself I was excited by the sheer volume of it (and I particularly wonder what happened to his incredible collection of stuffed animals), but I was also impressed and touched: these deeply personal items were evidence of the highly developed bonds Bernstein had with his clients. His memories of each and every client were fond, full and nuanced. One particularly memorable moment involved him musing as to what John Wayne might have said if he’d been offered the script for Brokeback Mountain, just released at the time.

He took clients all the way, and each of the crazy stories he launched came from a place of deep thinking, considered strategy and mutual trust.

It strikes me that, while Jay’s stunts place him in the vein of ‘publicist’s publicist’, his relationships with clients offer up lessons to those in any line of work. Brand communications in any field can only work from a basis of deep mutual respect between those working within the brand and those pushing it out. Madness, controversy and conversation spring from narratives mutually developed and sculpted over years- Bernstein knew this, but I fear it’s something we’re starting to forget.